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Privacy Policy – Artikate [iQ]

Last updated: 24 May 2025

Artikate Studio (“Artikate,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how information about you is collected, used, disclosed, and safeguarded when you visit or use Artikate [iQ] (the “Service”) available at https://artikate.com/ & https://iqore.artikate.com and any related mobile or desktop applications, APIs, or integrations (collectively, the “Platform”).

If you do not agree with the terms of this Privacy Policy, please do not access or use the Platform.

1 Information We Collect

CategoryExamplesPurpose
Personal IdentifiersName, email address, phone number, organisation, role, profile photoAccount creation, authentication, support, communication
Account CredentialsEncrypted password, social‑login tokensSecure login and single‑sign‑on
Usage & Device DataIP address, browser type, device identifiers, pages viewed, session length, interaction events, error logsPlatform optimisation, analytics, security monitoring
Assessment & Learning DataCognitive test responses, scores, Brain Map metrics, chat interactions with the AI Trainer, progress data, badgesDeliver personalised training, generate insights, track growth
Payment Data (Pro / Enterprise)Last four digits of card, billing address (handled by Stripe/Razorpay)Subscription processing, invoicing
Support ContentHelp‑desk tickets, user feedback, call recordings (with notice)Troubleshooting, product improvement

We do not knowingly collect special category data (e.g., health, biometrics) unless explicitly required by an enterprise customer under a separate agreement.

2 How We Use Information

Legal bases (GDPR): contract performance, legitimate interest, consent (for marketing cookies/emails), and legal obligation.

3 Sharing & Disclosure

4 Cookies & Similar Technologies

You can manage cookies through your browser settings. Essential cookies are required for the Platform to function and cannot be disabled.

5 Data Security

6 Data Retention

Personal and learning data are retained for the duration of your account.

You may delete your account at any time via Settings or by emailing privacy@artikate.com.

Back‑ups are retained for up to 30 days before secure deletion.

7 International Transfers

We primarily store data in AWS ap‑south‑1 (Mumbai) and ap‑southeast‑1 (Singapore). When data is transferred outside your jurisdiction, we rely on standard contractual clauses and equivalent safeguards.

8 Your Rights

Submit requests to privacy@artikate.com. We respond within 30 days.

9 Children’s Privacy

The Platform is not directed to children under 13. If we discover that a child under 13 has provided personal data without verifiable parental consent, we will delete it promptly.

For school‑provided accounts under COPPA‑compliant agreements, we collect only information necessary for educational purposes and with the school’s authorisation.

10 Third‑Party Links

The Platform may contain links to third‑party sites. We are not responsible for their privacy practices. Please review their policies before providing personal information.

11 Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be notified via email or an in‑app banner. Continued use of the Service after changes means you accept the updated policy.

12 Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Artikate Studio, Artikate Private Limited

Attn: Data Protection Officer

G-31, Spaze Platinum Tower, Sohna Road, Sector 47, Gurgaon, Haryana 122018

Email: privacy@artikate.com